When is the customer’s credit card charged?

We do not charge the customer’s credit card until the item is shipped.

Are all products new?

Most of our products are factory sealed and brand new. Any product that is refurbished is clearly marked as such. We do not sell grey market products.

Do all products include US Warranties?

ALL products include US warranties.

Does GOPCPLUS.COM ship internationally?

GOPCPLUS.COM is presently accepting orders to be shipped within the US and territories and Canada only. As a service to our servicemen abroad we do ship to APO/FPO boxes.

What are our business hours of operation?

Monday - Thursday 9:00AM - 6:00PM EST
Friday 9:00AM - 2:00PM EST

But, we can be reached 24 hours via fax or email (sales@gopcplus.com)

Does GOPCPLUS provide repair service?

We are an authorized repair center for IBM, Compaq and HP.

How are shipping charges determined?

Charges are based on the weight and value of the order and the service requested.(overnight, next day, 2nd day, 3rd day). The charges are based on the actual carrier shipping cost tables.

Shipping charges are added to the order total based on the shipping method. The customer may provide his own account number and have the shipping billed directly to that UPS or FEDEX number.

How can I place an order?

An order can be placed by either

· Entering it over our website
· Telephone (800) 282-6141 or (718) 692-2260
· Fax (718) 677-0773
· Email sales@gopcplus.com

Does our site use a secure server to protect credit card information?

We use a secure server to protect credit card data and we do not share either credit card or customer information with any other vendor or marketing agency.

Can I order an item not listed on the GOPCPLUS Web site?

If the item you are interested in purchasing is not listed on the Web site, please call or mail to request pricing and product information.

When will my order ship?

Orders are filled on a first come, first shipped basis. All in stock orders received by 3:00 PM EST will ship that day. You will be notified if the product you ordered is out-of-stock or discontinued. As soon as the product is in stock you will be notified. At your approval, the shipment will be made to you. When you will receive your order is based upon the shjpping method you chose-Ground, 3 Day Select, 2nd Day or Overnight. You will receive an email with a tracking number as soon as the item is shipped. Please remember that orders can be delayed because of credit card or address verification errors. Academic Software orders can be delayed if we do not receive proper identification.