Return Policy

GOPCPLUS offers a 30-day return policy on selected items based on manufacturer return policies. After 30 days, the manufacturer’s warranty process must be followed. The customer is entitled to the manufacturer’s warranty and GOPCPLUS makes no additional or independent warranty.

If your order arrives damaged, please be sure to save the product AND the original box and packing materials it arrived in. Notify GOPCPLUS immediately to arrange for a carrier inspection and pickup of the damaged product.

In the event that you do not receive the product your ordered, please call us to arrange to pickup the incorrect product at no charge to the customer. Please report the problem at the time you receive your order. We will expedite the shipment of the correct product.

For ANY exchange or return issue, please call 718 692 2260 or email our Returns Department at sales@gopcplus.com to obtain a Return Authorization number (RA) before shipping your product. NO returns of any type will be accepted without an RA Number. For faster service please have the following information available when calling: customer name, order number, serial number if applicable, and nature of problem.

GOPCPLUS strongly recommends you fully insure your return shipment in case of loss or damage. Be sure that the carrier can provide you with a Proof of Delivery
Customer is responsible for shipping charges on returned items. GOPCPLUS will pay freight on return of DEFECTIVE product to the customer.

All products returned MUST be 100 percent complete, containing ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories, software and documentation provided by the manufacturer.

DEFECTIVE returns can be returned directly to GOPCPLUS within 30 days from the invoice date, at GOPCPLUS discretion based on manufacturer policy for: credit, replacement, exchange, or repair. Any product that is missing the UPC code can ONLY be replaced with the same product. After 30 days, all manufacturer warranties apply.

All defective returns will be credited or exchanged.

NON-DEFECTIVE returns will be accepted directly by GOPCPLUS within 30 days from the invoice date if the product is not opened and within 14 days from the invoice date if the product is opened, at GOPCPLUS’ discretion for: credit or exchange. All non-defective returns are subject to no less than a 5% restocking fee and no more than a 15% restocking fee based on the condition of the items returned. We reserve the right to refuse a return. Absolutely no returns will be accepted 30 days after the invoice date of the product. Shipping and handling charges are non-refundable.

Due to manufacturers’ policies and restrictions, GOPCPLUS cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: Apple, Compaq, IBM, and Hewlett-Packard). DEFECTIVE product can be returned to GOPCPLUS, the manufacturer directly, or any authorized service center in your area. Additional manufacturers may be added to this list as policies do change.

Only defective Software can be returned to GOPCPLUS. The return must take place within 30 days of invoice date and may only be replaced for the SAME software. Unopened software may be returned for refund or exchange within 30 days of invoice date. Multiple software licenses may only be returned with advance manufacturer authorization.

Freight Policy

Shipping terms are F.O.B. Brooklyn, New York. Delivery times are estimates only and GOPCPlus is not responsible for delays. We ship via UPS or Federal Express within the 48 continental states, Alaska, Hawaii and/or Puerto Rico. Charges are based on the weight and value of the order and the service requested (overnight, next day, 2nd day, 3rd day). As a courtesy to our servicemen abroad we will ship to APO/FPO Boxes via the US Postal Service. Please allow for slight delays for these orders.

Shipping charges will be added to the order total based on the shipping method. The customer may provide his own account number and have the shipping billed directly to that UPS or FEDEX number.

For your protection, we ship only to your credit card’s verified billing address unless we receive specific authorization from the customer to do otherwise. Please allow for delay in shipping products to addresses other than the verified billing address.

We apologize that at this time, we cannot accept orders shipping outside of the US and Canada.

GOPCPLUS reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned product. Customers are responsible for all shipping charges back to GOPCPLUS on returned product, and GOPCPLUS will pay the shipping charges on the replacement or exchange item(s) going back on defective products ONLY.

Legal Disclaimer

GOPCPLUS disclaims all warranties either expressed or implied of fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. If goods are being purchased for export, the purchaser is responsible for obtaining export documentation from the federal government. In addition, warranties on exported product may vary, and may even be null and void. Any and all liabilities are only for the products purchased.

Internet Disclaimer

Internet connectivity requires access service from an Internet access provider. Contact your local access provider for rates, terms and conditions.

56K Disclaimer

56K Modems are capable of 56Kbps downloads, however, current regulations limit download speed to 53Kbps.

Pricing Disclaimer

All pricing is subject to change without notice. For all prices, products and offers, GOPCPLUS reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisement, and other extenuating circumstances.

GOPCPlus.com makes every effort to ensure the accuracy of its pricing on its Web Site. However, as humans we may err. As a result the documents and graphics published on this site may contain technical inaccuracies or typographical errors. All descriptions and graphic are provided “as is” without any kind of warranty.

If an error is made and a product is listed at an incorrect price, GOPCPLUS.COM shall maintain the right to cancel or refuse to accept any order placed for the product at the incorrect price. In addition, we cannot guarantee any prices listed on other Web sites or search engines.

A note to parents of children under the age of 13

Children under the age of 13 should not be submitting orders, application forms or any other request without parental or guardian consent or supervision. We encourage you to supervise the online activities of your children.

NOTE
All trademarks are registered trademarks and are the sole property of their respective owners. Photographs are courtesy of the manufacturers.